Contact us & shipping
It is always best to contact us if you got some questions.
Palms and Tigers flagship store (pick-up and returns), 55 Hahalutzim Street, Tel- Aviv Yafo
shipping & returns:
shipping within Israel:
2-5 business days door to door delivery. For each purchase please do not forget to attach your phone number, apartment and floor number so you can get a tracking number or delivery announcements.
Framed prints take up to 14 business days for shipping, since most of our frames are custom made to order.
pick up from our store: please wait until you get the message saying your order is ready for you. Usually we are open Monday-Thursday 11:00-17:00 + Friday 11:00-14:00.
returns:
In case you'd like to return your items and get a refund:
- up to 14 days from the moment you received your items
- you can return your items only in original package and un worn/ hung/ used.
- used items will not be accepted.
- we can offer a store credit or a similar item.
- shipping costs are non refundable.
- 5% of the transaction is non refundable
- refund will be issued through the same payment method
shipping worldwide:
we ship with Israel post office with the fastest, securest delivery. each delivery is assigned with a tracking number, please contact us for your tracking number. sometimes with Covid or just post offices being post offices, items are delayed or lost. we are happy to assist you and replace your item in case of an issue.
returns:
Palms and Tigers store, 55 Hahalutzim Street, Tel- Aviv Yafo, Israel.
contact us for every question you got and we will answer shortly.
ways of communication:
email: palmsandtigersinfo@gmail.com
instagram: @palms.and.tigers
whatsapp +phone: 054-793-0523